Using your patient portal, you can:
- Get your glasses or contact lenses prescription
- Email your doctor
- Request a refill for your medication
- Review your medical records
If you have not signed up for a patient portal account, or need assistance with an existing account, please contact us by choosing the Patient Portal Sign Up or Support link above.
Patient Portal FAQ
The NextGen portal works best on the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. On mobile devices, it is optimized for Chrome (Android/iOS) and Safari (iOS).
Once you have enrolled you can access the portal from our website by selecting Patient Portal.
Note: Your records prior to signing up for the portal do not automatically populate to your portal account. If you would like these records, please request them by calling us at (503) 344-5100, or by selecting the Sign Up or Support button above
- To view your visit summaries, incoming messages, documents, glasses or contact lenses prescriptions, select the Messages tab.
- All incoming messages will first populate into the Inbox section of the Messages tab.
- To print a document, select the blue .pdf and then print out directly from your screen or find in your downloads folder.
- You can choose to save your visit summaries, messages or prescriptions by clicking on the message you want to save and then clicking on the blue down arrow (or the word Archive) next to the message. This will send the incoming message into the Archived section of Messages.
**Note: You cannot delete a message in the portal.
If you have forgotten your username or password, please click the Log In button above and then click on “I forgot my username and / or password” to reset it. If you still need assistance with your username, password or with the security question, please send us a message by choosing the “Sign Up or Support” button above.
You need to choose a username that you have not used in the past. We suggest starting with a number or symbol if you are having difficulty getting your username to be accepted.
Try one of the following:
- If you are using a mobile device, try using a computer or laptop if available
- Try a different browser
- Log out of your computer, laptop or phone and restart
- Refresh your screen
- Choose Ask a Question and choose WHO to send the message to.
- Enter a Subject, Choose the Provider, type your Question and click Continue.
- To add an attachment, click Choose File and select your file prior to clicking Continue.
You will receive an email to alert you that we’ve sent you a new secure message for you to review.
Note: If you would prefer to receive text notifications, please click on Account (or your initials for mobile users) in the upper right corner. Under My Account, click Edit located to the right to your name, then click the Preferences tab. Under the Preferences tab, scroll down to Communication. You can select your notification preference, Email or SMS (text).
- Click on Health Forms.
- Click on the green Select Location button.
- Choose your provider from the down list and click on the green Select Provider button.
- Click on Medical Records Release
- Confirm or type in patient information and click the green Save and Continue button.
- Type in required fields including your name twice and signature for consent at the end, then Click green Save and Continue button.
- Type in who you want to get records from. (Do you want records from EyeHealth Northwest or an outside office) click the green Save and Continue button.
- Type in who to send record to. (Do you want to send to EyeHealth Northwest, another office, or yourself) Click the green Save and Continue button.
- Click the green Submit button.
Yes, please click on the “Sign Up or Support” button above to request instructions.
- Login to your patient portal and click on Account (or your initials for mobile users) in the upper right corner.
- Scroll down to Linked Accounts.
- Click on Unlink next to the name to remove linked accounts.
- Yes, click on Account (or your initials for mobile users) in the upper right corner.
- Scroll down to Trusted Representatives and click on the blue Invite New button.
- Complete the requested information and choose the level of access you would like to grant.
- Click on the blue Send Invitation button. Your trusted representative will receive an email to be granted access to your portal account.
Demographic and account information can be updated in your patient portal. You can make the changes by logging into your patient portal and clicking on Account (or your initials for mobile users) in the upper right corner. Click Edit the far right of your name.
Things that can be updated in the portal:
Profile tab: Name, date of birth, race/ethnicity, gender, contact info, and address.
Security tab: Email address, username, password, security question.
Preferences tab: Language, preferred EHN provider, preferred pharmacy, notification preference.
Things that can be updated in the office during an exam or by sending an email to your provider in the Ask a Question section of your portal:
Medication lists, allergies, diagnosis, surgeries, PCP or specialist updates.
**Some updates will be confirmed by the office before the changes are made to the chart**
